Before payment
Ask our team to confirm availability, total price, delivery timing, subscription or licence duration, what access is included, and the applicable cancellation or refund conditions. Do not assume that the same conditions apply to every listing.
Delivery issues
If access has not arrived or the delivered service differs from the agreed description, contact the team using the Contact page. Include your order reference if available, payment date and a clear description of the issue. Never send account passwords or payment card details through a public listing.
Cancellations and refunds
The team reviews requests against the agreed order terms, delivery status and applicable law. Contact us before cancelling or changing a service. This page does not impose a blanket no-refund rule or remove statutory cancellation, withdrawal or other consumer rights. Any consent needed to begin digital delivery during a withdrawal period must be handled separately when the order is agreed.